We want your experience with us to be as easy and stress-free as possible. If something doesn’t go as expected, we’ve got you covered with a clear and fair refund policy. Our goal is to make the process straightforward while keeping your satisfaction at the heart of everything we do. Take a moment to go through the details below so you know exactly how Order-CS works.
Returns and Refunds
We take great pride in offering high-quality medications that meet the same standards as brand-name products in both composition and effectiveness. If a product doesn’t meet your expectations or doesn’t deliver the results you were hoping for, you have 30 days from the delivery date to return it.
Before placing an order, we strongly encourage consulting your healthcare provider to ensure the product is the right fit for your needs. If you’re unsure or need any guidance, our customer support team is here to help before you make a purchase, helping you avoid potential disappointment.
For a return to be accepted, the product must be unused, in its original packaging, and in perfect condition. Once we receive your return, our team will process your refund promptly. Please keep in mind that return shipping costs are typically the customer’s responsibility, unless the return is due to an error on our part—such as receiving the wrong item or a defective product.
Committed to Your Happiness
We want you to feel completely confident and happy with both our products and service. If anything goes wrong—such as a delivery issue or a problem with the product—our dedicated support team is ready to step in and resolve it as quickly as possible.
If you’re not satisfied for a valid reason, we’ll work with you to find the best solution. You can choose a return, an exchange, or a refund, depending on what suits you best. Your comfort comes first, and Order CS is always available to help.
Get It Right: Check Your Shipping Details
Providing the correct shipping details is essential to receiving your order on time without any complications. If an incorrect address is entered and the delivery cannot be completed, we won’t be able to issue a refund, as the order was sent based on the information provided.
To avoid any issues, we strongly recommend reviewing your shipping details before finalising your purchase. If you spot a mistake after placing your order, contact our customer service team as soon as possible. If the package hasn’t been shipped yet, we’ll do our best to update the details and ensure it reaches the right destination.
Cancelling an Order
We understand that plans can change. If you need to cancel your order, you have up to 24 hours after placing it to do so. Simply reach out to our support team by phone or email as soon as possible, and we’ll process your request.
Once an order is being prepared or has already been shipped, cancellation is no longer possible. To prevent any inconvenience, we recommend carefully reviewing your product choices and delivery details before completing your purchase. If you need assistance, our team is always here to help.
Got Questions? We’re Here to Help
We want you to shop with complete confidence, knowing that our refund policy is designed to be fair, transparent, and hassle-free. If anything is unclear or you need more details, our friendly support team is just a message away. Don’t hesitate to reach out—we’re always happy to help!