FAQ

FAQ

What is Order CS?

Order CS is a customer support service that connects you with a reliable network of online pharmacies, making it easier to access the medications you need. Instead of searching through multiple websites, you can find safe, licensed options in one place. The platform simplifies the ordering process, offering a secure and hassle-free way to purchase medications. Managing a long-term prescription or placing a one-time order, we help you find trusted pharmacies that prioritise quality, privacy, and convenience.

Is my package sent discreetly?

Protecting your privacy is always our main concern. Every order is packaged in plain, unmarked wrapping with no logos or labels that reveal its contents. For larger shipments, we may split them into multiple packages to add an extra layer of discretion. We understand the importance of keeping your purchases private, and our packaging is designed to protect your confidentiality at every step. For more details on how we handle your information securely, check our Privacy Policy.

Which currencies do you accept for payment?

Our website supports multiple currencies, making it easy to shop from different locations. Payments can be made in GBP, USD, EUR, CAD, AUD, and several others, allowing you to complete transactions in the currency that suits you best. The checkout process automatically adjusts to your preferred currency, so there’s no need to worry about conversions. This flexibility makes purchasing more convenient, no matter where you’re ordering from.

Is it safe to use the Order CS website?

Yes, your personal information is always handled with the utmost care. Our site uses SSL encryption to protect all transactions, keeping your personal and payment details completely secure. Our billing systems are independently certified, following strict security standards to prevent fraud and safeguard your data. Shopping with us is designed to be safe and worry-free, so you can place your order with confidence.

What is your policy on returns and refunds?

We take quality seriously and want you to feel confident about your purchase. If you’re not satisfied, you can return the product within 30 days. Once it reaches us, we’ll start processing your refund. To avoid delays, double-check that your shipping address is correct before placing an order. For full details on how returns and refunds work, visit our Refund Policy page.

Where can I read customer feedback?

Feedback from our customers speaks for itself. You can read reviews on our website, Trustpilot, and Google Reviews, where many satisfied customers share their experiences. Their testimonials highlight the quality, reliability, and convenience of our service. We value transparency, so checking independent review platforms can help you see what others think before placing an order.

What kinds of medications do you provide?

Our platform connects you with a wide selection of medications from verified online pharmacies, covering a variety of health needs. Treatments for erectile dysfunction, including Viagra and Cialis, are available alongside pain relief options like ibuprofen and tramadol. We also offer a range of antibiotics such as amoxicillin and azithromycin, as well as antivirals like aciclovir and oseltamivir.

For those managing heart conditions or high blood pressure, medications like amlodipine and atenolol are available. We also provide diabetes treatments, including metformin, and support for mental health conditions with options like sertraline and diazepam. If you need relief from allergies, options such as cetirizine and fexofenadine are available, while omeprazole and loperamide help with digestive issues. Additionally, we offer a variety of women’s health products, including contraceptives and hormone therapy.

All medications come from trusted pharmacies that meet strict safety and quality standards, giving you access to reliable treatments with confidence.

Which shipping options do you have?

We offer flexible shipping options to suit different needs. Standard Airmail is available for those who don’t mind a longer wait, with delivery taking up to 21 days. If you prefer a faster and more secure option, Tracked Shipping (EMS) delivers within 14 days and includes a tracking number, which becomes active within four business days.

Both methods provide reliable delivery, so you can choose the option that best fits your schedule.

Is Order CS legitimate?

Yes, it is a trusted platform that connects you with certified and highly reputable online pharmacies. We work only with licensed pharmacies that meet strict regulatory standards, providing access to safe, high-quality medications, both branded and generic.

Each pharmacy in our network undergoes a thorough vetting process, including verification of licensing, customer ratings, and regulatory approvals. Many of these pharmacies are accredited by organizations such as the Medicines and Healthcare products Regulatory Agency (MHRA) in the UK and the General Pharmaceutical Council (GPhC). Our partners maintain high trust scores on independent review platforms, reflecting their commitment to quality, reliability, and customer satisfaction.

Is it possible to track my shipment?

Yes, tracking is available for tracked shipping orders. Once your package has been dispatched, you’ll receive a tracking number, allowing you to monitor its journey from shipment to delivery.

Tracking details are typically activated within four business days, so you can check the status of your order at any time. This option provides added peace of mind, keeping you informed every step of the way.

Do you offer international shipping?

Yes, we ship worldwide, making it easy to receive your order no matter where you are. Our secure and reliable delivery service ensures that your package arrives safely and discreetly at your doorstep.

Shipping times may vary depending on your location, but we offer both standard and tracked shipping options to suit your needs. Whether you’re in the UK, Europe, North America, or beyond, we make sure your order reaches you without hassle.

Am I able to cancel my order?

Yes, orders can be cancelled within 24 hours, provided they haven’t been shipped yet. If you need to cancel, reach out to our customer service team by email or phone as soon as possible.

Once an order has been dispatched, it can no longer be cancelled, but you may still be eligible for a return or refund. If you have any concerns, our team is happy to assist.

Are there any rewards or exclusive promotions?

Yes! Order CS offers several exclusive perks for our customers. Returning shoppers enjoy a 10% discount starting from their second purchase, which is automatically applied at checkout.

For added value, orders over £160 qualify for free shipping, making it even easier to save. Additionally, customers purchasing men’s health treatments may receive bonus ED pills with their order.

Keep an eye out for seasonal promotions and special deals, as we regularly offer discounts on popular medications. Our goal is to provide affordable, high-quality options with added benefits for loyal customers.

What should I do if my package hasn’t arrived?

If your order hasn’t arrived within 30 days, start by checking with your local postal service or delivery office, as delays sometimes occur due to customs or local handling.

If your package is confirmed lost in transit, we will reship your order at no extra cost. Our customer support team is available to assist, so feel free to reach out if you need help tracking your delivery or arranging a replacement.

Does Order-CS deliver to the UK?

Yes, we deliver across the UK and to many other countries worldwide. We work with trusted shipping partners to make sure your medications arrive safely and on time.

Both generic and brand-name medications are available, and tracked shipping options let you monitor your order every step of the way. Delivery times may vary based on your location and chosen shipping method, but we strive to get your order to you as quickly and securely as possible.

What payment options do you support?

We accept a range of secure payment methods, including major credit cards and online payment options. Every transaction is protected with SSL encryption, keeping your financial details safe and confidential.

Our checkout process is designed to be smooth and hassle-free, allowing you to complete your purchase quickly and securely. If you need assistance with payment options, our customer support team is happy to help.

Do you supply ED medications?

Yes, we offer a wide range of erectile dysfunction (ED) treatments, including brand-name and generic Viagra, Cialis, and Levitra. All medications come from trusted pharmacies and meet strict quality standards. You can choose between a well-known brand or a more affordable generic alternative, and we offer safe, effective, and budget-friendly options to match your needs.

Every order is shipped discreetly in plain packaging for complete privacy. As a special offer, customers purchasing ED medications can receive free bonus pills with their order. This is our way of adding extra value to your purchase while ensuring you have the treatment you need.

Do you have any special deals or discounts?

Yes! We appreciate our customers and offer several exclusive discounts and perks. Returning customers receive a 10% discount on their second purchase and every order after that, which is automatically applied at checkout.

For larger orders, we provide free shipping on purchases over £160, helping you save even more. If you’re ordering erectile dysfunction (ED) medications, you’ll receive free bonus pills as a special thank-you.

Throughout the year, we also run seasonal promotions, limited-time discounts, and exclusive deals on popular treatments. Signing up for our newsletter or checking our website regularly is the best way to stay updated on new offers. Shopping with us means quality medications at great prices, plus extra rewards for loyal customers.

How can I get in touch with your team?

Our customer support team is always ready to assist you. You can reach Order CS by email at [email protected] or call us directly at +44 20 8567 3468.

For a quick and convenient way to contact us, you can also use the contact form on our Contact Us page. If you have questions about your order, need help with payment, or require any other support, we’re here to assist you.

Which languages does your service support?

Our website supports a wide range of languages, making it easier for customers worldwide to browse and place orders. You can access our services in English, French, German, Italian, Spanish, Dutch, Portuguese, Swedish, Danish, Polish, Russian, and more.

Simply select your preferred language while navigating the site for a smooth and user-friendly experience. We continue to expand our language options to better serve customers from different regions, ensuring everyone can access high-quality medications with ease.