We take your privacy seriously. This notice explains why Order CS collects your information, how we use it, and who we might share it with.
We keep secure electronic and paper records to build a detailed history of your orders. This helps us provide safe, effective care tailored to you. Only authorised staff can access your records, and they must use an NHS smartcard that tracks their activity.
We strictly follow UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, to keep your personal information confidential and secure.
Why We Collect Your Information
We keep records to provide you with safe and effective healthcare. These records help us understand your needs, offer the right treatments, and support your well-being.
We collect and store your information only to provide healthcare services. This may include details that help us process your orders, respond to medical queries, or arrange specialist advice. Your records may be kept digitally or in written form and could include basic details like your name and address.
In some cases, we may also need to store sensitive health information, such as prescriptions, treatment history, or medical assessments. Your privacy matters to us, and we keep all data secure and confidential.
The Information We Collect
When you place an order or use our services, we may need to collect certain details to process your request safely and efficiently. Keeping accurate records helps us provide the right treatments and support for your health.
The information we may collect includes:
- Basic details – your name, address, and contact information.
- Order history – records of past and current medication requests.
- Health-related information – details about your prescriptions, conditions, or treatments.
- Medical documents – test results or reports needed to verify prescriptions.
- Information from healthcare professionals – when necessary to confirm suitability of medication.
We handle all information with care, using it only to provide safe, reliable healthcare services. Your privacy is always protected.
Cookies
We use cookies to make your browsing experience smoother and to help improve our website. These small text files help us recognize returning visitors, remember preferences, and enhance site performance.
If you prefer not to use cookies, you can adjust your browser settings to block or remove them. For more details on how to manage cookies, you can visit independent resources like AboutCookies.org or AllAboutCookies.org.
Protecting Your Privacy and Keeping Your Information Secure
Your personal information is more than just data—it’s part of your health and well-being. We take every step to keep it safe, private, and handled with care.
Whenever you place an order or share details with us, we store that information securely. We use advanced security measures to protect against unauthorised access, loss, or misuse. Only trained professionals with the right permissions can view your details, and every member of our team follows strict confidentiality rules.
We keep digital records protected with encryption and secure backups, ensuring your information is never at risk. If we work with external partners to support our services, they are legally required to meet the same high security standards we do.
Your privacy is protected under UK law, including:
- The Data Protection Act 2018 – ensures your personal data is handled properly.
- UK GDPR – gives you control over your information and how it’s used.
- The Human Rights Act – protects your right to privacy.
- The Common Law Duty of Confidentiality – means your details stay private unless the law says otherwise.
- The Health and Social Care Act 2015 – strengthens protections around healthcare data.
We will never share your personal information without your permission—unless required by law or in a situation where it’s essential to protect your life or health.
How We Use Your Information
We collect your information to provide safe, efficient healthcare services and support your treatment. Your details help us process orders, verify prescriptions, and offer the right medical guidance when you need it.
Sometimes, health data may be shared with other authorised healthcare providers to improve your care. This could include doctors or specialists reviewing prescriptions or ensuring medications are suitable for you. However, you have the right to control how your data is used.
If there is a new data-sharing initiative, we will inform you in advance so you can decide whether to participate. You’ll always have the option to opt out of sharing your information unless required by law or necessary for urgent medical care.
Your data may also be used to improve healthcare services, monitor public health, and ensure patient safety. If choosing not to share certain information affects the treatments available to you, a healthcare professional will explain any potential impact.
Links to Third-Party Websites
Our website may include links to external websites operated by third parties. These sites have their own privacy policies, which may be different from ours. If you choose to visit any linked website, we strongly recommend reviewing their privacy policy before providing any personal information.
We are not responsible for how third-party sites handle your data, so it’s always a good idea to check their policies to understand how your information will be used.
Your Right to Opt Out
Your personal information belongs to you, and you have the right to decide how it’s used. If you’re happy for your data to be used as described, there’s nothing you need to do.
If you’d prefer that your information is only used for your care and not for any other purpose, you can opt out at any time. Just let us know, and we’ll update your records accordingly. We fully respect your choice and will not share your details beyond what’s necessary for your treatment.
However, in certain cases, Order-CS may still be legally required to disclose some information—for example, if required by law or for public health and safety reasons. If this happens, we will only share the minimum necessary details and handle your data with the highest level of care and security.
Children’s Privacy
We take children’s privacy seriously. Our website and services are designed for users aged 18 and over, and we do not knowingly collect personal information from anyone under 16 years old.
If we discover that personal data has been provided by a child under 16 through our website, we will delete it promptly. We encourage parents and guardians to stay involved in their children’s online activities to help protect their privacy.
Accessing Your Information
You have the right to see or request a copy of the personal data we hold about you. This is protected under the UK General Data Protection Regulation (UK GDPR) 2018, which gives you full control over your information. You don’t need to provide a reason to access your records.
If you’d like to see your data or request a copy, simply send us a written request. In certain rare cases, some information may be withheld if required by law or for specific legal reasons. If you have any questions or need help with your request, feel free to reach out—we’re here to assist you.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in how we handle your data or to comply with new regulations. If any significant changes are made, we will make sure they are clearly communicated.
We recommend checking this policy occasionally to stay informed about how we protect your information.
Contact Information
If you have any questions, feedback, or concerns about this privacy policy, we’re happy to help. Feel free to reach out using the contact details provided below. We’re here to assist you.
101 The Broadway, Ealing, London, W5 5JY, United Kingdom
+44 20 8567 3468
[email protected]